FAQs
Frequently Asked Questions
CAN I CHANGE MY BILLING OR SHIPPING INFORMATION?
Once you have placed an order, you can not change your billing or shipping address information. If you want to make a change, please contact our Customer Service at contact@jawsam.com as soon as possible during the order processing stage to indicate your request.
If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
WHAT FORMS OF PAYMENT ARE YOU ACCEPTED?
We accept all major Credit Cards & Paypal.
HOW DO I KNOW IF MY PAYMENT HAS BEEN RECEIVED?
Once your payment has been received, we will send you a notification email to inform you about the order.
DO YOU PROVIDE AN INVOICE?
Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.
HOW CAN I FIND OUT HOW MUCH FOR SHIPPING COSTS?
Please read our Shipping Policy page for more info.
IF I WOULD LIKE TO MAKE A GIFT PURCHASE. CAN YOU SEND MY PURCHASE TO A DIFFERENT ADDRESS?
Yes we can send your order to a different address.
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order is shipped, you will receive a confirmation email with a tracking number.
*If you’ve just received a shipment notification, please allow 2 to 3 business days for the tracking information to be updated in the courier’s system.
HOW CAN I TRACK MY SHIPMENT?
You can track your order on our “Track My Order” page, here is the link of it https://jawsam.com/track-my-order
CONTACT INFORMATION
JAWSAM LTD
Support: Monday to Friday: 9 AM – 5 PM
Email: contact@jawsam.com
Phone: +44 7897 011675
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
