We hope you absolutely love every single product we send you. But sometimes life happens and plans change, we get it.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Returns & Refunds
We offer a 100% money back guarantee on all products that are defective or damaged during shipping.
Just let us know and we will provide a return address and a replacement or refund as preferred.
- Items must be sent back within 5 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Returns are processed within 5 business days after your item(s) are received at our Return Center.
- Jawsam does not provide pre-paid return labels, you will be responsible for covering the shipping costs to return.
Additional notes :
The return processing time-frame does not include the time needed for your return package to deliver to our facility.
Depending on the shipping method and carrier selected, your return package may take several days to reach us.
Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.
Without proof of receipt and delivery, Jawsam will not issue a refund.
Note : Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
If you have any questions or concerns regarding refunds, please email email@example.com and we will be more than happy to assist.